Shipping policy

SHIPPING

We pay for free Ground shipping for every order over $199 via UPS, USPS, FedEx, and DHL depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by UPS, USPS, FedEx, and DHL. Delivery time via Ground can range from 1 to 6 business days.. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.

You will receive a shipping tracking number via email when your order is shipped from our warehouse.

INSURANCE

We provide insurance coverage for every item we ship out.

DOMESTIC SHIPPING OUTSIDE THE CONTIGUOUS STATES

We do not currently ship outside of the United States.

GROUND & STANDARD DELIVERY TIMES

Your order will be processed during normal business hours. Tracking will be available within 48 hours of shipment. Normally orders are shipped within 24 business hours.

SHIPPING AND ITEM PROBLEMS

If a shipped order was lost or damaged, shipping company must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, a claim for the package will be made n. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to us and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, we will gladly refund your original payment.

If there are any noticeable discrepancies with your item when your order is received, or if the item is different than what was ordered, please contact within 5 days of receipt of your shipment to make any corrections. If the item received is different than what was ordered, please contact within 5 days of receipt of your order. Product discrepancies not notified to us within 5 days may not be replaced. If your item is defective please contact us within 5 days of receipt of your shipment. Please note: Errors in descriptive, typographic, pricing and/or image representation are subject to correction.

PACKAGING

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc, we reserve the right to replace the original packaging of products sold. We cannot guarantee a replacement of the manufacturer’s original packaging.